Frequently Asked Questions - FAQ

Why are Haytayan creations so special?
Each one-of-a-kind treasure is a hand-made work of art that begins with the artist’s vision for a design. Next, a worldwide search is conducted to find the perfect materials to make that vision a reality. Pure metal and perfect stones are hand-selected and precisely matched for color and size to complete the design. As you can imagine, this is all a very time consuming and labor intensive process, and typically each item takes months to perfect and finish.

What type of stones and diamonds are used in Haytayan pieces?
All stones are conflict-free and are obtained from the world’s most reputable mines. Diamonds are all of the highest color and clarity grades as certified by independent laboratories; colored stones are all chosen for their intense color and luster. No expense is spared to ensure that each item will be unique and provide generations of pleasure.

Can I return an item?
Yes. Upon receiving your order we ask that you inspect it thoroughly to ensure you are extremely happy with it. If you are not satisfied for any reason, please notify us immediately and make arrangements to promptly ship the piece back to us. The piece must be in its original unworn condition and must be sent back to us within 5 days of receipt. If, however, the piece is worn or damaged in any way, we cannot accept the return.

Is your website secure?
Haytayan.com utilizes Secure Sockets Layering, or SSL certificates, which ensure that all information you provide is encrypted during the transmission process when purchasing online with 256-bit encryption. Additionally, our payments are processed securely by a PayPal secure payment service. On a daily basis our website is scanned for malware and vulnerability to secure our site and help defend against attacks. The Norton Secured Seal and Seal-in-Search technology assures our customers that our site is safe from search to browse to buy.

What if I never received an e-mail confirmation?
Click here to access your account. Once logged in, you can print a copy of your confirmation/receipt. Please check your spam or junk filter for any email communication from info@Haytayan.com. Add us to your list of accepted email addresses to ensure you receive up-to-date order information in the future.